Blog

Top 30 Customer Support Metrics

A balanced portfolio of metrics gives you a comprehensive understanding of what is happening and what needs to be improved. Learn crucial customer support metrics and how to track them.

7 Things That Spike “Cost per Ticket”

An accurate understanding of your support costs will facilitate a data-driven dialogue with the rest of your company. Here are some of the most common reason why the cost per ticket can suddenly rise (and what you can do about it).

Emotions Are Data, Too: Measuring Customer Frustration and Delight

Emotional data is the key to understanding your customers' motivation and building a customer-centric culture. Stylo measures customer sentiment with Frustration and Delight scores.

Stylo Introduces No-survey NPS

What if your customers already told you what they think? And all you need is just the right tool to uncover this message in unstructured data.