The Stylo AI Blog
The Stylo AI Blog
The Stylo AI Blog
Everything artificial intelligence and customer support!
Everything artificial intelligence and customer support!
Everything artificial intelligence and customer support!
Why Ambiguity in AI Prompts is a Golden Learning Opportunity
Why Ambiguity in AI Prompts is a Golden Learning Opportunity
Why Ambiguity in AI Prompts is a Golden Learning Opportunity
April 24, 2025
April 24, 2025
How AI Helps New Support Agents Ramp Up Faster
How AI Helps New Support Agents Ramp Up Faster
How AI Helps New Support Agents Ramp Up Faster
March 17, 2025
March 17, 2025
AI Can’t Spot Gorillas (But Your Support Team Can!)
AI Can’t Spot Gorillas (But Your Support Team Can!)
AI Can’t Spot Gorillas (But Your Support Team Can!)
March 10, 2025
March 10, 2025
The Myth of the "Perfect" AI Response (And What Customers Actually Want)
The Myth of the "Perfect" AI Response (And What Customers Actually Want)
The Myth of the "Perfect" AI Response (And What Customers Actually Want)
March 7, 2025
March 7, 2025
Your AI Assistant Is Only as Good as Your Knowledge Base - Here’s How to Improve It
Your AI Assistant Is Only as Good as Your Knowledge Base - Here’s How to Improve It
Your AI Assistant Is Only as Good as Your Knowledge Base - Here’s How to Improve It
February 28, 2025
February 28, 2025
Bullets vs. Numbers: How List Formats Affect AI Use in Your Knowledge Base
Bullets vs. Numbers: How List Formats Affect AI Use in Your Knowledge Base
Bullets vs. Numbers: How List Formats Affect AI Use in Your Knowledge Base
February 21, 2025
February 21, 2025
How AI Helps Support Agents Sound More Human - And Stay On-Brand
How AI Helps Support Agents Sound More Human - And Stay On-Brand
How AI Helps Support Agents Sound More Human - And Stay On-Brand
February 20, 2025
February 20, 2025
Structured Sections - What we can learn from Snapchat's Awesome Zendesk Knowledge Base
Structured Sections - What we can learn from Snapchat's Awesome Zendesk Knowledge Base
Structured Sections - What we can learn from Snapchat's Awesome Zendesk Knowledge Base
February 13, 2025
February 13, 2025
How Alternative Text Boosts AI Accuracy and Accessibility
How Alternative Text Boosts AI Accuracy and Accessibility
How Alternative Text Boosts AI Accuracy and Accessibility
February 12, 2025
February 12, 2025
Use a Hidden Summary in Your Zendesk Knowledge Base Articles to Boost AI Retrieval
Use a Hidden Summary in Your Zendesk Knowledge Base Articles to Boost AI Retrieval
Use a Hidden Summary in Your Zendesk Knowledge Base Articles to Boost AI Retrieval
February 11, 2025
February 11, 2025
Improving AI Accuracy: The Impact of Removing 3 Knowledge Base Article Types
Improving AI Accuracy: The Impact of Removing 3 Knowledge Base Article Types
Improving AI Accuracy: The Impact of Removing 3 Knowledge Base Article Types
February 10, 2025
February 10, 2025
From Ticket to Guide: How AI Helps Agents Capture Knowledge as They Work
From Ticket to Guide: How AI Helps Agents Capture Knowledge as They Work
From Ticket to Guide: How AI Helps Agents Capture Knowledge as They Work
February 7, 2025
February 7, 2025
How to Optimize Your Knowledge Base for AI-Powered Customer Support
How to Optimize Your Knowledge Base for AI-Powered Customer Support
How to Optimize Your Knowledge Base for AI-Powered Customer Support
January 29, 2025
January 29, 2025
AI-Powered Macro Suggestions for Zendesk
AI-Powered Macro Suggestions for Zendesk
AI-Powered Macro Suggestions for Zendesk
January 23, 2025
January 23, 2025
3 AI Features Every Zendesk Support Team Needs Right Now
3 AI Features Every Zendesk Support Team Needs Right Now
3 AI Features Every Zendesk Support Team Needs Right Now
January 16, 2025
January 16, 2025
Accessibility in Your Help Center: Helping Humans and AI Alike
Accessibility in Your Help Center: Helping Humans and AI Alike
Accessibility in Your Help Center: Helping Humans and AI Alike
December 18, 2024
December 18, 2024
The Dark Side of Chatbots
The Dark Side of Chatbots
The Dark Side of Chatbots
January 4, 2024
January 4, 2024
Cutting Through The GPT Hype - Chatbots and Customer Service in 2024
Cutting Through The GPT Hype - Chatbots and Customer Service in 2024
Cutting Through The GPT Hype - Chatbots and Customer Service in 2024
December 6, 2023
December 6, 2023
Beyond Macros: Elevating Customer Interactions with Stylo's Generative Text in Zendesk
Beyond Macros: Elevating Customer Interactions with Stylo's Generative Text in Zendesk
Beyond Macros: Elevating Customer Interactions with Stylo's Generative Text in Zendesk
August 25, 2023
August 25, 2023
The Pros and Cons of Using ChatGPT in Zendesk
The Pros and Cons of Using ChatGPT in Zendesk
The Pros and Cons of Using ChatGPT in Zendesk
August 16, 2023
August 16, 2023
Addressing Common Misconceptions about AI in Customer Support
Addressing Common Misconceptions about AI in Customer Support
Addressing Common Misconceptions about AI in Customer Support
April 12, 2023
April 12, 2023
Why Templated Responses Fall Short and How ChatGPT is the Solution
Why Templated Responses Fall Short and How ChatGPT is the Solution
Why Templated Responses Fall Short and How ChatGPT is the Solution
April 5, 2023
April 5, 2023
4 Steps to Becoming a ChatGPT Expert (And How to Use It to Improve Your Business)
4 Steps to Becoming a ChatGPT Expert (And How to Use It to Improve Your Business)
4 Steps to Becoming a ChatGPT Expert (And How to Use It to Improve Your Business)
March 30, 2023
March 30, 2023
How to Level Up your Business with ChatGPT
How to Level Up your Business with ChatGPT
How to Level Up your Business with ChatGPT
March 28, 2023
March 28, 2023
A Beginners Guide to AI Sentiment Analysis for Customer Support
A Beginners Guide to AI Sentiment Analysis for Customer Support
A Beginners Guide to AI Sentiment Analysis for Customer Support
March 28, 2023
March 28, 2023
Using Slack to Improve Customer Support Operations
Using Slack to Improve Customer Support Operations
Using Slack to Improve Customer Support Operations
March 23, 2023
March 23, 2023
Improving your Knowledge Base with AI
Improving your Knowledge Base with AI
Improving your Knowledge Base with AI
March 23, 2023
March 23, 2023
8 Essential Customer Support GIFs
8 Essential Customer Support GIFs
8 Essential Customer Support GIFs
March 21, 2023
March 21, 2023
Using AI to Improve Customer Support Training and Performance Metrics
Using AI to Improve Customer Support Training and Performance Metrics
Using AI to Improve Customer Support Training and Performance Metrics
March 21, 2023
March 21, 2023
Reducing Bias in Customer Support with AI
Reducing Bias in Customer Support with AI
Reducing Bias in Customer Support with AI
March 13, 2023
March 13, 2023
Humans Only Have 3 Emotions
Humans Only Have 3 Emotions
Humans Only Have 3 Emotions
March 10, 2023
March 10, 2023
Understand fast and solve faster, with ChatGPT
Understand fast and solve faster, with ChatGPT
Understand fast and solve faster, with ChatGPT
March 8, 2023
March 8, 2023
Why (Traditional) Sentiment Analysis Sucks
Why (Traditional) Sentiment Analysis Sucks
Why (Traditional) Sentiment Analysis Sucks
March 7, 2023
March 7, 2023
How Zendesk Customers can Leverage the Power of AI
How Zendesk Customers can Leverage the Power of AI
How Zendesk Customers can Leverage the Power of AI
February 27, 2023
February 27, 2023
Why ChatGPT Won’t Replace Support Agents
Why ChatGPT Won’t Replace Support Agents
Why ChatGPT Won’t Replace Support Agents
February 27, 2023
February 27, 2023
Why Sentiment Analysis is a Must-Have for Customer Support Teams in 2023
Why Sentiment Analysis is a Must-Have for Customer Support Teams in 2023
Why Sentiment Analysis is a Must-Have for Customer Support Teams in 2023
February 15, 2023
February 15, 2023
Humanizing AI: The Stylo Rebrand
Humanizing AI: The Stylo Rebrand
Humanizing AI: The Stylo Rebrand
February 13, 2023
February 13, 2023
Generative AI is Officially Mainstream
Generative AI is Officially Mainstream
Generative AI is Officially Mainstream
January 24, 2023
January 24, 2023
Stylo Sub Processors
Stylo Sub Processors
Stylo Sub Processors
January 1, 2023
January 1, 2023
State of Customer Emotions 2022
State of Customer Emotions 2022
State of Customer Emotions 2022
December 13, 2022
December 13, 2022
🦄 Stylo + Zendesk = 💖
🦄 Stylo + Zendesk = 💖
🦄 Stylo + Zendesk = 💖
November 17, 2022
November 17, 2022
The Increasing Importance of Customer Support
The Increasing Importance of Customer Support
The Increasing Importance of Customer Support
December 5, 2022
December 5, 2022
7 Things Increasing Your Cost To Serve
7 Things Increasing Your Cost To Serve
7 Things Increasing Your Cost To Serve
December 5, 2022
December 5, 2022
The Customer Support Dictionary — Volume 3
The Customer Support Dictionary — Volume 3
The Customer Support Dictionary — Volume 3
September 30, 2022
September 30, 2022
The Customer Support Dictionary — Volume 2
The Customer Support Dictionary — Volume 2
The Customer Support Dictionary — Volume 2
September 30, 2022
September 30, 2022
The Customer Support Dictionary — Volume 1
The Customer Support Dictionary — Volume 1
The Customer Support Dictionary — Volume 1
September 30, 2022
September 30, 2022
NPS - Without the Survey
NPS - Without the Survey
NPS - Without the Survey
November 12, 2021
November 12, 2021
Top 30 Customer Support Metrics
Top 30 Customer Support Metrics
Top 30 Customer Support Metrics
February 4, 2022
February 4, 2022
Common Customer Support Problems and What To Do
Common Customer Support Problems and What To Do
Common Customer Support Problems and What To Do
June 30, 2022
June 30, 2022
Emotions Are Data, Too: Measuring Customer Frustration and Delight
Emotions Are Data, Too: Measuring Customer Frustration and Delight
Emotions Are Data, Too: Measuring Customer Frustration and Delight
December 17, 2021
December 17, 2021