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The first step to solving your customer support problems is understanding the terms that make-up this whole department and what they all mean. The more you understand what each metric means – the better you can triage!

The first step to solving your customer support problems is understanding the terms that make-up this whole department and what they all mean. The more you understand what each metric means – the better you can triage!

The first step to solving your customer support problems is understanding the terms that make-up this whole department and what they all mean. The more you understand what each metric means – the better you can triage!

Out of control escalations?A growing number of frustrated customers? A monstrous ticket queue that won’t quit?These symptoms can signal that something is off with your product or support.

A balanced portfolio of metrics gives you a comprehensive understanding of what is happening and what needs to be improved. Learn crucial customer support metrics and how to track them.

An accurate understanding of your support costs will facilitate a data-driven dialogue with the rest of your company. Here are some of the most common reason why the cost per ticket can suddenly rise (and what you can do about it).

Emotional data is the key to understanding your customers' motivation and building a customer-centric culture. Stylo measures customer sentiment with Frustration and Delight scores.

What if your customers already told you what they think? And all you need is just the right tool to uncover this message in unstructured data.