What’s Included In an AI Health Audit?
Knowledge Base Analysis
We evaluate article structure, clarity, and formatting for both human readability and AI ingestion.
Workflow & Macros Review
We review how your macros, triggers, and automations interact with AI to catch gaps and redundancies.
Ticket Data Quality
We spot patterns in ticket tagging, resolution notes, and classification issues that lead to poor AI recommendations.
AI Readiness Score
A clear scorecard that shows how prepared your environment is for reliable AI automation.
Action Plan
Step-by-step recommendations to improve accuracy, reduce friction, and boost agent trust.
Why Teams Love It
How it Works:
1.
Kickoff Call
We understand your current setup and goals.
2.
Deep Dive Audit
Our team reviews your KB, macros, workflows, and ticket data.
3.
Scorecard + Report
Clear, structured feedback on where you stand.
4.
Actionable Roadmap
A prioritized list of fixes to optimize your AI performance.