Forward Deployed Engineer
The Company
Stylo is an AI support platform used by over 750 companies, helping customer support agents resolve issues faster through real-time assistance and automation. We’re a small, high-performing team at an early stage with strong customer traction.
The Role
We're hiring a forward deployed engineer to work directly with our customers—turning their support operations into production deployments of Stylo.
Our customers are support leaders at companies ranging from fast-growing startups to global enterprises. They have messy data, complex workflows, and real business outcomes on the line. Your job is to understand what they're trying to accomplish, design a solution using Stylo's platform, and build it—writing code, configuring workflows, tuning models, and shipping integrations until it works in production.
This role sits at the intersection of engineering, product, and customer success. You'll be the technical owner of your accounts, working directly with customers to scope, build, and deploy. You'll also be the loudest voice in the room for what our platform needs next—feeding real customer problems back into the product and engineering roadmap.
What You’ll Work On
Customer deployments — scope and build custom workflows, integrations, and automations on top of Stylo for named accounts
Solution design — translate ambiguous customer goals ("reduce our handle time," "auto-resolve tier 1") into concrete technical plans
Integrations and data work — connect Stylo to customer systems (Zendesk, Shopify, internal APIs), handle messy data, build one-off ingestion and sync jobs
Prompt and model tuning — configure copilots, classifiers, and routing logic for each customer's voice, policies, and edge cases
Production support — own the technical health of your deployments, debug issues end-to-end, and keep customers live
Product feedback loop — identify patterns across customers and push recurring needs back into core product
What We’re Looking For
3+ years of professional software engineering experience
Strong TypeScript or Python—comfortable writing production code, not just scripts
Experience working directly with customers or stakeholders on technical projects
Ability to scope ambiguous problems and make pragmatic tradeoffs under time pressure
Comfort with SQL, APIs, webhooks, and integrating disparate systems
Strong written and verbal communication—you'll be on calls with customers regularly
Bonus Points
Experience in customer support, CX tooling, or Zendesk/Freshdesk/Intercom ecosystems
AI/LLM application development, prompt engineering, or RAG
Solutions engineering, forward deployed, or implementation engineering background
Experience at an early-stage startup
Tech Stack
Stylo's platform, SDK, and APIs
Customer systems: Zendesk, Freshdesk, Shopify, Stripe, HubSpot, Jira, Slack, and others
TypeScript or Python for custom integrations and automations
SQL for data work
Compensation
Competitive salary plus equity. Details based on experience and location.
Location
Fully remote. Optional office space in Southeastern Michigan for locals who want it.
Forward Deployed Engineer
The Company
Stylo is an AI support platform used by over 750 companies, helping customer support agents resolve issues faster through real-time assistance and automation. We’re a small, high-performing team at an early stage with strong customer traction.
The Role
We're hiring a forward deployed engineer to work directly with our customers—turning their support operations into production deployments of Stylo.
Our customers are support leaders at companies ranging from fast-growing startups to global enterprises. They have messy data, complex workflows, and real business outcomes on the line. Your job is to understand what they're trying to accomplish, design a solution using Stylo's platform, and build it—writing code, configuring workflows, tuning models, and shipping integrations until it works in production.
This role sits at the intersection of engineering, product, and customer success. You'll be the technical owner of your accounts, working directly with customers to scope, build, and deploy. You'll also be the loudest voice in the room for what our platform needs next—feeding real customer problems back into the product and engineering roadmap.
What You’ll Work On
Customer deployments — scope and build custom workflows, integrations, and automations on top of Stylo for named accounts
Solution design — translate ambiguous customer goals ("reduce our handle time," "auto-resolve tier 1") into concrete technical plans
Integrations and data work — connect Stylo to customer systems (Zendesk, Shopify, internal APIs), handle messy data, build one-off ingestion and sync jobs
Prompt and model tuning — configure copilots, classifiers, and routing logic for each customer's voice, policies, and edge cases
Production support — own the technical health of your deployments, debug issues end-to-end, and keep customers live
Product feedback loop — identify patterns across customers and push recurring needs back into core product
What We’re Looking For
3+ years of professional software engineering experience
Strong TypeScript or Python—comfortable writing production code, not just scripts
Experience working directly with customers or stakeholders on technical projects
Ability to scope ambiguous problems and make pragmatic tradeoffs under time pressure
Comfort with SQL, APIs, webhooks, and integrating disparate systems
Strong written and verbal communication—you'll be on calls with customers regularly
Bonus Points
Experience in customer support, CX tooling, or Zendesk/Freshdesk/Intercom ecosystems
AI/LLM application development, prompt engineering, or RAG
Solutions engineering, forward deployed, or implementation engineering background
Experience at an early-stage startup
Tech Stack
Stylo's platform, SDK, and APIs
Customer systems: Zendesk, Freshdesk, Shopify, Stripe, HubSpot, Jira, Slack, and others
TypeScript or Python for custom integrations and automations
SQL for data work
Compensation
Competitive salary plus equity. Details based on experience and location.
Location
Fully remote. Optional office space in Southeastern Michigan for locals who want it.
Forward Deployed Engineer
The Company
Stylo is an AI support platform used by over 750 companies, helping customer support agents resolve issues faster through real-time assistance and automation. We’re a small, high-performing team at an early stage with strong customer traction.
The Role
We're hiring a forward deployed engineer to work directly with our customers—turning their support operations into production deployments of Stylo.
Our customers are support leaders at companies ranging from fast-growing startups to global enterprises. They have messy data, complex workflows, and real business outcomes on the line. Your job is to understand what they're trying to accomplish, design a solution using Stylo's platform, and build it—writing code, configuring workflows, tuning models, and shipping integrations until it works in production.
This role sits at the intersection of engineering, product, and customer success. You'll be the technical owner of your accounts, working directly with customers to scope, build, and deploy. You'll also be the loudest voice in the room for what our platform needs next—feeding real customer problems back into the product and engineering roadmap.
What You’ll Work On
Customer deployments — scope and build custom workflows, integrations, and automations on top of Stylo for named accounts
Solution design — translate ambiguous customer goals ("reduce our handle time," "auto-resolve tier 1") into concrete technical plans
Integrations and data work — connect Stylo to customer systems (Zendesk, Shopify, internal APIs), handle messy data, build one-off ingestion and sync jobs
Prompt and model tuning — configure copilots, classifiers, and routing logic for each customer's voice, policies, and edge cases
Production support — own the technical health of your deployments, debug issues end-to-end, and keep customers live
Product feedback loop — identify patterns across customers and push recurring needs back into core product
What We’re Looking For
3+ years of professional software engineering experience
Strong TypeScript or Python—comfortable writing production code, not just scripts
Experience working directly with customers or stakeholders on technical projects
Ability to scope ambiguous problems and make pragmatic tradeoffs under time pressure
Comfort with SQL, APIs, webhooks, and integrating disparate systems
Strong written and verbal communication—you'll be on calls with customers regularly
Bonus Points
Experience in customer support, CX tooling, or Zendesk/Freshdesk/Intercom ecosystems
AI/LLM application development, prompt engineering, or RAG
Solutions engineering, forward deployed, or implementation engineering background
Experience at an early-stage startup
Tech Stack
Stylo's platform, SDK, and APIs
Customer systems: Zendesk, Freshdesk, Shopify, Stripe, HubSpot, Jira, Slack, and others
TypeScript or Python for custom integrations and automations
SQL for data work
Compensation
Competitive salary plus equity. Details based on experience and location.
Location
Fully remote. Optional office space in Southeastern Michigan for locals who want it.