Stylo Sentiment Scores
Stylo Scores more in detail
Stylo's Frustration score reflects the difficulty of the problem and the level of dissatisfaction behind your customer messages. Stylo does not just look for keywords to measure frustration—powered by an AI text classifier, Stylo can identify and quantify customer’s sentiment even when no emotions were mentioned.
The first-line support/triage team often determines the urgency and priority of a ticket. This process takes time and can lead to triage errors and escalations. Stylo's Urgency score automatically detects the urgency of every issue based on the customer message, similar ticket behavior in the past, and other sentiment scores.
No-survey NPS and CSAT
NPS is an essential indicator of your customers' loyalty, easy-to-understand and widely accepted across different industries. However, getting NPS survey responses is hard. Realistically, NPS completion rate varies from 3% to 50%. Stylo has reimagined NPS and CSAT to be calculated on customers' messages, with no surveys sent.
Escalation Likelihood Score
It is challenging to track and address escalation risks in a distributed team working across different time zones. Escalation Score is basically a "Can I talk to the manager?" alert and a powerful tool for a Customer Support leader. The Escalation score is insurance that protects you from an unpredictable escalation.
Proactive and successful Customer Support means knowing what delights your customers, not just what frustrates them. Unlock a sustainable and effective marketing force by identifying your most enthusiastic customers and brand advocates.
Create amazing customer support experiences.
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